| Returns |
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| What is the return policy? |
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All regularly stocked items may be returned to us if the item has not been used and can be put back in the original packaging. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Please contact a Customer Solutions Specialist before returning an item back to us! We will create a return authorization for you and send you an e-mail with instructions on how to complete the return. Or you can create a standard return within your account by clicking on "My Orders" and to the top right hand side of each order is a "Return Items" button. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 15% restocking fee.
Why do we charge restocking fees? The reason is simple: to keep prices as low as possible for you! When an item is returned, there are a lot of costs associated with processing the return. Companies that do not charge restocking fees simply pass the costs of their Returns Department onto their customers through higher prices. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are returned to us. The industry standard for restocking fees is 30%, but we lower this to 15% for our commercial customers!
Equipment and Special Order items not regularly stocked cannot be returned.
The return shipping fee is the customer’s responsibility if our company is not at fault. |
| How do I return my product? |
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Please contact a Fire Safety Specialist before returning an item back to us! We will create a return authorization for you and send you an e-mail with instructions on how to complete the return. Or you can create a standard return within your account by clicking on "My Orders" and to the top right hand side of each order is a "Return Items" button. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 15% restocking fee.
Why do we charge restocking fees? The reason is simple: to keep prices as low as possible for you! When an item is returned, there are a lot of costs associated with processing the return. Companies that do not charge restocking fees simply pass the costs of their Returns Department onto their customers through higher prices. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are returned to us. The industry standard for restocking fees is 30%, but we lower this to 15% for our commercial customers! |
| When will my bank account be credited? |
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Credits usually take 7-10 business days from the time we receive your item(s). |
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